Returns & Exchanges

At UniMarket, we prioritize the freshness and safety of your groceries; if you are not completely satisfied with your order, we offer a streamlined return process for eligible food items within 24 hours of delivery.

Return Process

• 1.
  Submit a Request

  Log into your UniMarket account and select the 'Order History' tab to initiate a return request for specific perishable or non-perishable items.

• 2.
  Upload Proof of Condition

  To help us maintain quality standards, please upload a clear photo of the item and its packaging illustrating the reason for the return or refund.

• 3.
  Await Verification

  Our quality assurance team will review your request within 4 business hours to ensure it meets our health and safety return guidelines.

• 4.
  Receive Refund or Credit

  Once approved, a refund will be issued to your original payment method or applied as UniMarket store credit for your next grocery haul.