Frequently Asked Questions
Everything you need to know about shopping at UniMarket
How do you ensure the freshness of your food products?
We maintain a strict cold chain logistics process and partner directly with local farms and certified suppliers. Every order is packed in temperature-controlled packaging to ensure it reaches your doorstep in peak condition.
What is your delivery area and how long does it take?
UniMarket currently delivers nationwide. Local orders are typically delivered within 24 hours, while regional shipments take 2-3 business days depending on your proximity to our distribution centers.
Can I return perishable food items?
Due to safety and hygiene regulations, we cannot accept returns on perishable goods. However, if your items arrive damaged or of poor quality, please contact our support team within 24 hours for a full refund or replacement.
Do you offer organic or gluten-free options?
Yes, we have a dedicated section for organic, gluten-free, and vegan products. You can use our specialized filters to browse items that meet your specific dietary requirements.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a tracking link. You can also view real-time updates through the 'My Orders' section in your UniMarket account.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.